TalkTalk never listen to me on the phone so I am having to write them a letter. Without any sense of irony, they have an article on their site instructing you on how best to complain when you have dealings with shitty companies.
When things go wrong after you’ve bought something, it can be tempting to write a stinging letter, but that won’t always help. We explain how to complain and get results
Good service is something that we all like to receive but there are times when things don’t turn out like that.
Mostly they are advising on problems with actual material goods but I’m sure the advice applies equally when complaining about poor service. From a telephone company or something like that. Let’s try it and see:
TalkTalk Telecom Ltd
PO Box 32595
Ref: TalkTalk account no. XXXXXXXXXXX
19 November 2010
To whom it may concern,
I feel slightly crazy writing an old fashioned letter to a telephone and broadband company but after 9 months of trying to talk to TalkTalk on the telephone, I have concluded that you don’t ListenListen. Hopefully you can ReadRead.
On or around 23th January 2010, a TalkTalk agent came to my house trying to sell me your services. I had recently started a new telephone contract with Sky so I was sceptical that any savings from you would offset the penalties from leaving Sky. Your agent advised me that TalkTalk could offer further reductions to account for this so filled in your contract.
On or around 28th January 2010, so I spoke to someone in your sales call centre. Sky had quoted me £90 termination fee and was offered £60 off my future TalkTalk bills. Since this was worse than my existing contact, I instructed the agent NOT to connect my phone and to CANCEL my TalkTalk contract. This was readily agreed by the agent and it was within the 14-day cooling off period so I assumed the matter was closed.
Nevertheless, on or around the 4th February you ‘slammed’ my line taking over my telephone service from Sky contrary to my wishes. This should never have happened. At first I was unaware of what you did but for the last nine months I have trying patiently to resolve this. It is taking such a long time to resolve that my memory of the exact dates is imperfect. But I know that I spoke to an agent called Shameegh on 27/8/10 who promised that everything would finally be resolved with no balance outstanding.
My phone service was disconnected rather than being transferred to sky. I have had to be without telephone and internet for 6 weeks and have had to have a new number. Meanwhile you are still sending me bills My experience suggests that is a lack of communication between your technical and your billing teams. Over the months, you have threatened me with debt-collectors and legal action whereas I have tried at all times to be polite and courteous to you. However, if you cannot resolve this swiftly, I shall instruct my solicitors to deal with the matter on my behalf and will forward all correspondence to OFCOM.
Dr. Caspar Addyman
Update: Seems like Ofcom have already heard about this.